Privacy Policy

Effective Date: June 24, 2026

At Radiant Refresh Services ("Radiant Refresh Services," "we," "our," or "us"), your privacy is important to us. This Privacy Policy explains how we collect, use, protect, and share your information when you visit our website, request a quote, book a service, or otherwise interact with us.

By using our website or services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you interact with our website and services, we may collect the following information:

Personal Information

  • Name

  • Email address

  • Phone number

  • Property address

  • Billing address

  • Payment information (processed securely through our third-party payment processor)

  • Service preferences

  • Booking history

  • Communications with our team

Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

  • IP address

  • Browser type

  • Device information

  • Pages visited

  • Date and time of your visit

  • Referring website

  • Time spent on our website

2. How We Use Your Information

We use the information we collect to:

  • Schedule and provide cleaning services

  • Process payments

  • Respond to inquiries and quote requests

  • Provide customer support

  • Improve our website and services

  • Communicate appointment reminders and service updates

  • Send promotional emails or special offers (when permitted by law)

  • Comply with legal obligations

  • Protect against fraud or unauthorized activity

We only collect information that is reasonably necessary to operate our business and provide our services.

3. Booking & Payment Information

Residential services booked through our instant booking system require payment at the time of booking.

Payment information is processed securely through our third-party payment processor. Radiant Refresh Services does not store complete credit card numbers on our servers.

Commercial and Airbnb cleaning services may be quoted separately and billed according to the terms agreed upon with the customer.

4. Cookies & Website Analytics

Our website may use cookies, similar technologies, and analytics tools to improve your browsing experience.

Cookies help us:

  • Remember user preferences

  • Understand website traffic

  • Improve website performance

  • Enhance security

  • Measure marketing effectiveness

Most web browsers allow you to disable cookies through your browser settings. Disabling cookies may affect certain website features.

5. Email Communications

If you contact us by email, submit a contact form, request a quote, or book a service, we may retain your communications and contact information.

We may send:

  • Appointment confirmations

  • Booking reminders

  • Service updates

  • Customer support communications

  • Promotional emails (where permitted)

You may unsubscribe from promotional emails at any time by using the unsubscribe link included in those emails.

6. How We Share Information

We do not sell, rent, or trade your personal information.

We may share information only when necessary with trusted third parties who assist us in operating our business, including:

  • Payment processors

  • Scheduling and booking software providers

  • Website hosting providers

  • Email communication providers

  • Business service providers assisting with our operations

These providers are permitted to use your information only to provide services on our behalf.

We may also disclose information when required by law or when necessary to protect our legal rights, customers, employees, or property.

7. Third-Party Services

Our website may use third-party services including, but not limited to:

  • Squarespace

  • Secure payment processors

  • Google Analytics

  • Google Maps

  • Other business software used to operate our services

These third-party providers maintain their own privacy policies governing how they collect and process information.

8. External Links

Our website may contain links to third-party websites for your convenience.

Radiant Refresh Services is not responsible for the privacy practices or content of any external websites. We encourage you to review the privacy policies of any third-party websites you visit.

9. Photographs

During the course of providing our services, Radiant Refresh Services may take photographs of areas cleaned for documentation, quality assurance, training, insurance, or promotional purposes.

We make reasonable efforts to avoid photographing personal documents, family photographs, identifying information, or other sensitive personal items.

If photographs are used for marketing purposes, they will focus on the cleaning services performed and will not intentionally identify the customer or disclose the property's address without prior written permission.

10. Data Security

We use commercially reasonable administrative, technical, and physical safeguards designed to protect the information we collect.

While we strive to protect your information, no method of electronic transmission or internet storage is completely secure. Accordingly, we cannot guarantee absolute security.

11. Children's Privacy

Our website and services are not intended for children under the age of 13.

We do not knowingly collect personal information from children. If we learn that personal information has been collected from a child without appropriate consent, we will promptly delete that information.

12. Your Choices

You may:

  • Request access to your personal information.

  • Request corrections to inaccurate information.

  • Request deletion of your information where permitted by law.

  • Opt out of promotional email communications at any time.

Certain information may be retained when necessary to complete transactions, comply with legal obligations, resolve disputes, or enforce our agreements.

13. Radiant Refresh Services Terms and Conditions / Privacy Policy


Radiant Refresh Services Respects your privacy. By opting into our SMS messaging service,
you agree to the following terms regarding how we handle your data

  • Data Collection: We will collect your name, email address, mailing address, and mobile phone number when you sign up for SMS updates.  The information will be collected via the website contact form, email, rental agreement, or third-party reservation systems.

  • Data Usage: We use your data solely for sending informational messages may include responses to messages you send us, as well as information relevant to your relationship with us. Marketing messages may include discount codes, special deals or texts promoting our products/services.

  • Data Security: We protect your data with secure storage measures to prevent unauthorized access.

  • Data Retention: We retain your information as long as you are subscribed to our SMS service. You may request deletion at any time.

  • MESSAGE AND DATA RATES MAY APPLY. Your mobile carrier may charge fees for sending or receiving text messages, especially if you do not have an unlimited texting or data plan. Messages are recurring, and message frequency varies.

  • Contact Radiant Refresh Services at (888) 835-0849 or hello@radiantrefreshco.com for HELP or to STOP receiving messages.

  • Opt-Out: You can opt out of the SMS list at anytime by texting, emailing, or replying STOP or CANCEL to hello@radiantrefreshco.com or (888) 835-0849.  After unsubscribing, you will receive a final SMS to confirm you have unsubscribed and we will remove your number from our list within 24 hours.  You can send HELP for additional assistance, and you will receive a text including our Phone number, email and website. We are here to help you.

  • Carrier Non-Liability Carriers are not liable for any delayed or undelivered messages

  • Non-Sharing Clause: Mobile information will not be shared with third parties/affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties or affiliates. Information sharing to subcontractors in support services, such as customer service providers, is permitted.

14. Changes to This Privacy Policy

Radiant Refresh Services reserves the right to update or modify this Privacy Policy at any time.

Any changes will become effective immediately upon posting the revised Privacy Policy on this website with an updated effective date.

15. Contact Us

If you have questions regarding this Privacy Policy or how your information is handled, please contact us.

Radiant Refresh Services

Email: hello@radiantrefreshco.com

Phone: (888) 835-0849